POLICIES / FREQUENTLY ASKED QUESTIONS
GLAM ENVY POLICIES
- For Lash Clients: Please be completely mascara and makeup free.
- We have a 24 hour cancellation policy. Please see detailed policy below. In order to provide a relaxing experience for all of our clients, we respectfully ask that your cell phone be put on vibrate or silent. However feel free to bring music and headphones for your listening enjoyment.
- All retail items are final sale!
- All major credit cards are accepted! Processing fee may apply.
Because we reserve time especially for you...
- If you need to cancel your appointment please do so at least 24 hours before your scheduled appointment time. Cancellations less than 24 hours can result in a charge equal to half the amount of the service scheduled as we are rarely able to fill the spot with such short notice. If you hold a promotional deal and do not cancel within 24 hours of scheduled appointment, we reserve the right to not honor the deal and the deal will be forfeited.
- If you are a Last Minute Cancellation, or have FREQUENT last minute cancellations, please forgive us but we may not be able to book you in the future. If you would like to rebook with us we will require the booked appointment to be paid in full prior to the appointment date.
- Rescheduling: We understand that life is hectic and situations come up. Appointments need to be rescheduled from time to time, again we ask that you provide at least a 24 hour notice so we can offer your appointment time to another client. We will always do our very best to work with you.
TIPPING: Tipping is appropriate and welcomed; generally from 18%-25%.
FREQUENTLY ASKED QUESTIONS
WHAT ARE SEMI-PERMANENT EYELASH EXTENSIONS?
Semi-permanent eyelash extensions are comprised of single strands of synthetic eyelashes that are curved to replicate a natural eyelash. Our lashes are available in various lengths, thicknesses, curvatures and colors to create your unique look. They are applied to each individual eyelash one by one for a flawless fluttering lash line.
ARE THESE EYELASH EXTENSIONS SAFE?
Yes. The procedure will not harm your eyelids or natural lashes and is pain-free. We use medical grade adhesive and the eyelash extensions are never applied directly to your eyelids. Special care must be taken to avoid picking, pulling, rubbing, or scratching of the eyes & lashes.
HOW ARE EYELASH EXTENSIONS APPLIED?
You will lay down comfortably with your eyes closed. The
glam lash specialist will apply eyelash extensions to your individual natural
eyelashes, one at a time, using a medical grade adhesive. This technique is performed with precision
and does not come in contact with your skin.
HOW WILL THE LASHES LOOK AND FEEL?
Our combination of great skill and excellent products will
show in the longevity and the beautiful, natural appearance and feel of your
lashes. These lashes will look and feel
as natural as your own. The number of lashes per eye determines how full your
lashes will be. Fullness determines how dramatic your lashes will look. Longevity is determined by how well you take care of your lashes.
Note: An average person has about 100 to 200 eyelashes per eye, though some people can have many more or less. All of the sets are done with Faux Mink, Silk or Mink lashes.
WHAT IS A REFILL/TOUCH-UP AND HOW OFTEN SHOULD I GET THEM?
After your initial set of extensions you will receive instructions on how to care for your extensions. Refills or fills are done every 2-4 weeks depending on how well they are cared for and how quickly your lashes grow. Fills take a shorter amount of time to do and the prices reflect that.
HOW LONG WILL MY EYELASH EXTENSIONS LAST?
When properly applied and maintained, eyelash extensions can last INDEFINITELY with fills done every two to four weeks. A natural lash typically sheds every 60 to 90 days and is replaced with the growth of a new eyelash. On average we shed anywhere from 3-6 lashes per day. At any given moment, each of your natural eyelashes is at a different stage of its life cycle. Refills will replace the lashes that have completed their life cycle. Please see the aftercare section on how to properly care for your lashes to maximize longevity.
HOW DO I PREPARE FOR MY PROCEDURE?
Do not curl your lashes or wear any mascara. Remove contact lenses and thoroughly clean your lashes with a mild, water based cleanser. Eyelids and lashes must be completely clean and dry. We also prefer that you are completely makeup free as well.
CAN I APPLY MASCARA TO EXTENSIONS?
One of the primary advantages is that you won’t need mascara. However, if you want mascara, ask your glam lash specialist to recommend mascara, specially formulated to be compatible with eyelash extensions. NEVER USE WATER PROOF OR OIL BASED MASCARA.
AFTER MY PROCEDURE, HOW DO I CARE FOR EYELASH EXTENSIONS?
Your glam lash specialist will provide you with an after-care guide for your new eyelash extensions. Use products specially formulated for eyelash extensions. Also, please see our aftercare section on how to properly care for and maintain your lashes.
WILL THIS BEAUTY TREATMENT DAMAGE MY LASHES?
No, it will not damage your lashes when properly applied by a certified trained technician who uses quality products. Our application and innovative aftercare ensures lash health.
A FRIEND OF MINE IS ALLERGIC TO LASH EXTENSION PRODUCTS, IS THIS COMMON?
True allergic reactions do happen but are rare. What is more common is eye infections due to not properly washing your lashes. Not washing your lashes the entire time you wear them is the most common reason wearers get infections and lose their lashes prematurely. Imagine not washing the head on your hair for weeks or months.
CAN I GET EYELASH EXTENSIONS IF I HAVE A MEDICAL CONDITION WITH MY EYES?
We suggest that you reschedule to get eyelash extensions if you have conjunctivitis, a sty, itchiness, redness, swelling or a rash in or around your eyes. We also recommend customers who have a cold or are going through seasonal allergies to reschedule the eyelash extension procedure.
CAN I USE EYELASH GROWTH PRODUCTS WITH MY EXTENSIONS?
Lash growth products that contain steroids change the composition of your lashes and accelerate your lash shedding cycle, therefore we cannot guarantee the outcome or longevity of your lash extensions.
WHO ARE POSSIBLE NON-CANDIDATES FOR LASH EXTENSIONS?Eyelash Extensions should not, and in many cases cannot, be applied to clients who have eye allergies, thyroid problems, excessive tearing, psoriasis, alopecia, lupus, are undergoing chemotherapy, or those who suffer from Trichotillomania (an impulse disorder characterized by the urge to pull eyelashes and other hair out). We can evaluate these clients on a case-by-case basis. We ask that you inform us, prior to your appointment, of any of these conditions.
There are a number of factors that affect how long a tan will last. Preparation and aftercare is very important if you want to extend the life of your tan. This means exfoliating before hand and moisturizing afterwards. Depending on your skin type and how each solution reacts with your skin your tan can last anywhere from 7-10 days on average.
Whether you shave or wax is completely up to you, both should be done before the application of the tan. Ideally shaving should be done at least 8 hours before and waxing at least the day before. When waxing, be sure that all wax is removed otherwise the tan will stick to the wax and will appear very dark where the wax has not been removed. Shaving after the application will take off some of your tan, so shave only when you really need to and ensure that your blade is sharp.
To give your spray tan enough time to fully develop, it is recommended waiting a minimum of 8-10 hours after tanning (unless otherwise instructed). Showering sooner may diminish the intensity of the tan. When you shower after you tan, there may be some brown staining in the water. Do not panic! Your tan is not washing off. This is just the dye washing off, revealing your tanned skin underneath.
No, these tanning solutions are very natural looking and do not contain some of the chemicals and dyes that many tanning companies have added into their sprays. These chemicals and dyes are the source of the off color that you can sometimes see with other sprays. The formulas we use create a beautiful bronze glow.
WHAT ARE SOME AFTERCARE TAN TIPS?
Avoid showering, bathing, sweating and exposure to water for at least 10-12 hours after your spray tanning appointment. MOISTURIZE EVERYDAY with a moisturizer that does not contain mineral oil (the drier the skin the faster it falls off). Avoid baby oil, Dove & Dial products, cocoa butter, oil based products and products containing mineral oil, alpha hydroxy acids (AHA's), alcohol, benzoyl peroxide, and salicyclic acid. These will all fade your spray tan color.